Privacy Policy

1. Introduction

This Privacy Policy describes how La Paz Resorts ("we", "us", or "our") collects, uses, and protects your information when you use our website or services. By using our website or making a reservation, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you make a reservation or contact us, we may collect personal information such as:

• Name and email address
• Phone number or WhatsApp contact
• Travel dates and preferences
• Payment information (processed securely by third-party providers)

Usage Information

We automatically collect information about your use of our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and confirming your reservations
• Communicating with you about your stay
• Sending you travel information and directions
• Improving our website and services
• Sending promotional updates (only with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in operating our business (e.g., payment processors)
• To comply with legal requirements or court orders
• To protect our rights, privacy, safety, or property

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through trusted third-party payment providers and is never stored on our servers.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences, though this may affect some functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing of your data
• Withdraw consent for marketing communications at any time

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to process reservations and comply with legal obligations. Guest records may be retained for a reasonable period to handle any follow-up inquiries.

9. Third-Party Services

Our website may contain links to third-party websites or services (such as booking platforms or social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes become effective constitutes acceptance of the updated policy.